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Frequently Asked Questions

Frequently Asked Questions:

Q Where are you located?
A We are located in Adrian, Michigan.

Q Are you open on the weekends?
A No, we are open Monday thru Friday from 9 a.m. until 3:30 p.m.

Q What is the best way to contact you?
A Email is by far the easiest the way to contact us. The email address is

Q What forms of payment do you accept?
A Visa, Mastercard, Discover, American Express, and Paypal.

Q How do you ship the material that I order?
A UPS is the only expediting service that we use.

Q Can I pick an order up at your warehouse?
A Yes, during the checkout process just select "customer pickup" as your shipping option. We will email you when your order is ready for pickup at our warehouse.

Q After I place an order, how long does it take to ship out?
A After an order is placed, it generally takes 1-3 business days to process the order and send it out for shipment.

Q Do you accept returns?
A No, since each item is cut per customer specifications, we do not accept returns.

Q Do you offer educational discounts?
A Every customer of ours is able to receive quantity discounts. The more you order, the more you save per piece.

Q You don't show a certain product that I am looking for on the website, can I special order it?
A Unfortunately, we cannot handle special orders. What you see on the site is what we stock.

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We accept Visa, Master Card, American Express, Discover, and PayPal All Metals, Inc., Metal Specialties, Adrian, MI E-commerce by Yahoo! Secure Shopping We ship UPS
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